{"product_id":"unlock-your-call-centre","title":"Book: Unlock Your Call Centre","description":"\u003cp\u003eIf your call centre security relies on questions everyone knows the answers to, or passwords that no one can remember, then your process isn’t truly secure – and your customers deserve better.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eUnlock Your Call Centre \u003c\/i\u003eshows you how to replace frustrating questions with real security that dramatically improves caller experience and boosts your bottom line.\u003c\/p\u003e\n\u003cp\u003eUsing a unique approach honed through years of experience, Matt Smallman will help you identify the ideal solution for your organisation, make the case for change and implement it successfully.\u003c\/p\u003e\n\u003cp\u003eThis book gives you the tools to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEvaluate the strengths and weaknesses of your existing security process\u003c\/li\u003e\n\u003cli\u003eDetermine the most appropriate modern security methods for your unique context\u003c\/li\u003e\n\u003cli\u003eMake a compelling case for improvement and investment\u003c\/li\u003e\n\u003cli\u003ePlan for successful implementation\u003c\/li\u003e\n\u003cli\u003eDesign processes that maximise customer adoption and business outcomes\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Microsoft general","offers":[{"title":"Default Title","offer_id":45102636007585,"sku":null,"price":0.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0623\/7090\/6273\/files\/Schermafbeelding2025-09-05092124.jpg?v=1757057017","url":"https:\/\/shop.marketingtechniek.nl\/products\/unlock-your-call-centre","provider":"Microsoft Store","version":"1.0","type":"link"}